New Ticket

Note: We try to aim to answer all question within 24 working hours. Please take note we are in timezone UTC+4 and this can result in later reply times depending where you are.

Please make sure you include the following information for quick and smooth support


  • Latest Version

    Make sure that you are using the latest update of our plugin.

  • Envato Purchase Code

    You will be required to enter the purchase code for the item you want to get support.

  • Link to your site

    If something isn't working, please send us a link to the page where it isn't working.

  • Include a WordPress login

    The fastest way for us to help is for us to view your backend setup.

  • Include more information

    Include FTP, WordPress login info, links related and screenshots are always welcome! Provide us with all the information you can give us!

Site Credentials

For most issues its required that you give us your WordPress and/or FTP login credentials so we can analyse and solve your problem on-site.

WP Credentials

The account should have administrator access.

FTP Credentials

Give us access to your WordPress root path.